CORE PURPOSE 

The core purpose of the job is to monitor, resolve, facilitate and ensure efficient communication to students and to ensure that the student satisfaction levels are met.

To provide an efficient, accurate and student-centred administrative service that supports students through the graduation process, maintains accurate student records and ensures that graduation activities are delivered according to institutional policies, procedures and agreed timelines. The role requires close collaboration with students, academic departments and professional support services.

CORE FUNCTIONS INCLUDE MANAGING THE FOLLOWING

·        Respond to student queries using the various platforms available relating to graduation and academic administration

·        Provide accurate and timely information through email, telephone and face-to-face interactions

·        Investigate and resolve student queries through collaboration with various appropriate department

·        Maintain a professional and student-centred approach, particularly during peak graduation periods

·        Provide proactive student support

·        Ensure effective follow-up and closure of queries

·        Support students during graduation ceremonies

·        Promote a positive student experience

·        Perform the administration of the department

·        Assist with all graduation processes

·        Assist with the coordination and logistic arrangement of the graduation ceremonies

·        Maintain records tracking and filing

·        To conduct research on trends and competitor analysis

·        Must possess a good command of English

·        Engagement with external suppliers and stakeholders