Office Administrator - Nelspruit

Listing reference: manco_000403
Listing status: Under Review
Apply by: 30 July 2023
Position summary
Industry: Education & Training
Job category: Others: Education and Training
Location: Nelspruit
Contract: Fixed Term Contract
EE position: Yes
MANCOSA, a DHET registered and CHE accredited private higher education distance education provider, offering undergraduate and postgraduate business qualifications, has the following vacancy available: Office Administrator - Nelspruit Learning Centre
Job description

To provide clerical and administrative support to the Nelspruit Learning Centre.  
Participate in the registration process:
·    Advise prospective students on study options
·    Administer the registration process for new students
·    Attend training workshops
·    Implementing the process
·    Assist student recruitment consultants with administration tasks throughout the intake
·    Updating statistics control sheet on daily basis
·    Submit control sheets timeously to the Registry department
·    Assist with MANMIS/CRM verification and that all details have been correctly captured by the SRC
·    Assist in contact detail verification
·    Assist with pre-selections verification
Participate in the workshop process functions:
·    Comply with the workshop procedure set out by management
·    Preparation for and administration of workshops in the region
·    Respond to email queries within the required timeframe (24 hours)
·    Assist students with any workshop related queries
·    Provide pastoral care to students (walk-in, telephonic and email assistance)
·    Provide students with assistance during the workshop process
Participate in the student support functions:
·    Comply with the student support procedure as set out by management
·    Respond to email queries within the required timeframe (24 hours)
·    Direct and follow up queries which have been forwarded to the relevant departments
·    Ensure that excellent customer service is provided to all students at all times
·    Provide pastoral care to students (walk-in, telephonic and email assistance)
·    To offer online and in-library assistance on referencing, access to online databases, eBooks, research and other student support related requests
·    To create a high quality user experience in physical and online library spaces
·    To setup Zoom sessions to assist students requesting consults via the "Book a Consult" feature on LMS
·    To accept student queries, attend to, resolve and provide feedback within 3 to 12 hours

Minimum requirements


·      Relevant Diploma



·      At least 1-2 year’s work experience within an office environment.



·      Computer Literate (Microsoft Office, Excel, Word, Power Point, Access, Internet and Email)
·      Integrity
·      Must be able to make sound judgement under pressure
·      Minute taking experience
·      Deadline driven
·      Strong interpersonal skills
·      Proven track record and the ability to prioritise tasks
·      Numerical ability
·      Reporting skills
·      Prioritisation and time management
·      Possess a high level of ethics and confidentiality
Must be able to work during workshops and overtime when necessary.

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