Office Administrator - Nelspruit
Listing reference: manco_000403
Listing status: Under Review
Apply by: 30 July 2023
Position summary
Industry: Education & Training
Job category: Others: Education and Training
Location: Nelspruit
Contract: Fixed Term Contract
EE position: Yes
Introduction
MANCOSA, a DHET registered and CHE accredited private higher education distance education provider, offering undergraduate and postgraduate business qualifications, has the following vacancy available: Office Administrator - Nelspruit Learning Centre
Job description
CORE PURPOSE
To provide clerical and administrative support to the Nelspruit Learning Centre.
CORE FUNCTIONS
Participate in the registration process:
· Advise prospective students on study options
· Administer the registration process for new students
· Attend training workshops
· Implementing the process
· Assist student recruitment consultants with administration tasks throughout the intake
· Updating statistics control sheet on daily basis
· Submit control sheets timeously to the Registry department
· Assist with MANMIS/CRM verification and that all details have been correctly captured by the SRC
· Assist in contact detail verification
· Assist with pre-selections verification
Participate in the workshop process functions:
· Comply with the workshop procedure set out by management
· Preparation for and administration of workshops in the region
· Respond to email queries within the required timeframe (24 hours)
· Assist students with any workshop related queries
· Provide pastoral care to students (walk-in, telephonic and email assistance)
· Provide students with assistance during the workshop process
Participate in the student support functions:
· Comply with the student support procedure as set out by management
· Respond to email queries within the required timeframe (24 hours)
· Direct and follow up queries which have been forwarded to the relevant departments
· Ensure that excellent customer service is provided to all students at all times
· Provide pastoral care to students (walk-in, telephonic and email assistance)
· To offer online and in-library assistance on referencing, access to online databases, eBooks, research and other student support related requests
· To create a high quality user experience in physical and online library spaces
· To setup Zoom sessions to assist students requesting consults via the "Book a Consult" feature on LMS
· To accept student queries, attend to, resolve and provide feedback within 3 to 12 hours
Minimum requirements
QUALIFICATIONS
· Relevant Diploma
EXPERIENCE
· At least 1-2 year’s work experience within an office environment.
RELATED KNOWLEDGE, COMPETENCIES AND SKILLS
· Computer Literate (Microsoft Office, Excel, Word, Power Point, Access, Internet and Email)
· Integrity
· Must be able to make sound judgement under pressure
· Minute taking experience
· Deadline driven
· Strong interpersonal skills
· Proven track record and the ability to prioritise tasks
· Numerical ability
· Reporting skills
· Prioritisation and time management
· Possess a high level of ethics and confidentiality
GENERAL
Must be able to work during workshops and overtime when necessary.
