Student Accounts Administrator

Listing reference: manco_000396
Listing status: Under Review
Apply by: 11 April 2024
Position summary
Industry: Education & Training
Job category: Others: Education and Training
Location: Durban
Contract: Fixed Term Contract
EE position: Yes
MANCOSA, a DHET registered and CHE accredited private higher education distance education provider, offering undergraduate and postgraduate business qualifications: Student Accounts Administrator - Durban
Job description

  • Produce plans to achieve debt collection targets on listed accounts
  • Maintain an efficient consulting and feedback relationship with students regarding queries
  • Escalate 3rd party queries to relevant departments
  • Update ITC status on default accounts.
  • Be knowledgeable of company policies and procedures and inform students adequately
  • Achieve sufficient “promise to pays” targets are met and ensure consistent feedback for all students who have made PTP’S
  • Constantly promote various payments options to encourage more monthly payments
  • Knowledge and experience in Demand and ITC Listing process

Minimum requirements

  • Senior certificate – Matric / Equivalent
  • 3 years’ experience with collection and ITC experience
  • Conflict Management
  • Interpersonal skills
  • Time Management
  • Pastel competency
  • Must be able to speak confidently and demonstrate telephone etiquette and overall professionalism
  • Computer Literate (Microsoft Office, Excel, Word, Power Point, Access, Internet and Email)
  • Possess a high level of ethics, confidentiality and integrity
  • Must be a collegial team player
  • Must be able to work within pre-determined time frames and deadlines
  • Be able to work during weekends and/or when required

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