Student Accounts Administrator
Listing reference: manco_000396
Listing status: Online
Apply by: 10 June 2023
Position summary
Industry: Education & Training
Job category: Others: Education and Training
Location: Durban
Contract: Fixed Term Contract
EE position: Yes
Introduction
MANCOSA, a DHET registered and CHE accredited private higher education distance education provider, offering undergraduate and postgraduate business qualifications: Student Accounts Administrator - Durban
Job description
CORE FUNCTIONS
· Produce plans to achieve debt collection targets on listed accounts
· Maintain an efficient consulting and feedback relationship with students regarding queries
· Escalate 3rd party queries to relevant departments
· Update ITC status on default accounts.
· Be knowledgeable of company policies and procedures and inform students adequately
· Achieve sufficient “promise to pays” targets are met and ensure consistent feedback for all students who have made PTP’S
· Constantly promote various payments options to encourage more monthly payments
· Knowledge and experience in Demand and ITC Listing process
Minimum requirements
QUALIFICATION(S)
· Senior certificate – Matric / Equivalent
EXPERIENCE
· 3 years’ experience with collection and ITC experience
SKILLS AND COMPETENCIES
· Conflict Management
· Interpersonal skills
· Time Management
· Pastel competency
· Must be able to speak confidently and demonstrate telephone etiquette and overall professionalism
· Computer Literate (Microsoft Office, Excel, Word, Power Point, Access, Internet and Email)
· Possess a high level of ethics, confidentiality and integrity
· Must be a collegial team player
· Must be able to work within pre-determined time frames and deadlines
ADDITIONAL REQUIREMENTS
· Be able to work during weekends and/or when required
