Student Accounts Administrator
Listing reference: manco_000396
Listing status: Under Review
Apply by: 11 April 2024
Position summary
Industry: Education & Training
Job category: Others: Education and Training
Location: Durban
Contract: Fixed Term Contract
EE position: Yes
Introduction
MANCOSA, a DHET registered and CHE accredited private higher education distance education provider, offering undergraduate and postgraduate business qualifications: Student Accounts Administrator - Durban
Job description
CORE FUNCTIONS
- Produce plans to achieve debt collection targets on listed accounts
- Maintain an efficient consulting and feedback relationship with students regarding queries
- Escalate 3rd party queries to relevant departments
- Update ITC status on default accounts.
- Be knowledgeable of company policies and procedures and inform students adequately
- Achieve sufficient “promise to pays” targets are met and ensure consistent feedback for all students who have made PTP’S
- Constantly promote various payments options to encourage more monthly payments
- Knowledge and experience in Demand and ITC Listing process
Minimum requirements
QUALIFICATION(S)
- Senior certificate – Matric / Equivalent
EXPERIENCE
- 3 years’ experience with collection and ITC experience
SKILLS AND COMPETENCIES
- Conflict Management
- Interpersonal skills
- Time Management
- Pastel competency
- Must be able to speak confidently and demonstrate telephone etiquette and overall professionalism
- Computer Literate (Microsoft Office, Excel, Word, Power Point, Access, Internet and Email)
- Possess a high level of ethics, confidentiality and integrity
- Must be a collegial team player
- Must be able to work within pre-determined time frames and deadlines
ADDITIONAL REQUIREMENTS
- Be able to work during weekends and/or when required
