Student Accounts Administrator

Listing reference: manco_000396
Listing status: Online
Apply by: 10 June 2023
Position summary
Industry: Education & Training
Job category: Others: Education and Training
Location: Durban
Contract: Fixed Term Contract
EE position: Yes
MANCOSA, a DHET registered and CHE accredited private higher education distance education provider, offering undergraduate and postgraduate business qualifications: Student Accounts Administrator - Durban
Job description

·      Produce plans to achieve debt collection targets on listed accounts
·      Maintain an efficient consulting and feedback relationship with students regarding queries
·      Escalate 3rd party queries to relevant departments
·      Update ITC status on default accounts.
·      Be knowledgeable of company policies and procedures and inform students adequately
·      Achieve sufficient “promise to pays” targets are met and ensure consistent feedback for all students who have made PTP’S
·      Constantly promote various payments options to encourage more monthly payments
·      Knowledge and experience in Demand and ITC Listing process

Minimum requirements

·      Senior certificate – Matric / Equivalent
·      3 years’ experience with collection and ITC experience
·      Conflict Management
·      Interpersonal skills
·      Time Management
·      Pastel competency
·      Must be able to speak confidently and demonstrate telephone etiquette and overall professionalism
·      Computer Literate (Microsoft Office, Excel, Word, Power Point, Access, Internet and Email)
·      Possess a high level of ethics, confidentiality and integrity
·      Must be a collegial team player
·      Must be able to work within pre-determined time frames and deadlines
·      Be able to work during weekends and/or when required