CORE FUNCTIONS INCLUDE:

·        Administer, manage, maintain, and monitor MANCOSA’s IT systems across on-premises and cloud environments.

·        Identify, troubleshoot, and resolve system issues and service disruptions efficiently.

·        Perform proactive monitoring and health checks on critical IT systems and services.

·        Anticipate potential issues and perform preventative maintenance to minimize downtime.

·        Coordinate and resolve support calls logged with external service providers and vendors.

·        Perform root cause analysis for incidents and recurring system issues.

·        Implement and manage new systems, platforms, and technologies where required.

·        Identify and implement system upgrades, updates, and improvements.

·        Manage server lifecycle activities including configuration, patching, optimization, and decommissioning.

·        Ensure system availability, performance, reliability, and operational stability.

·        Perform capacity planning and manage storage and infrastructure resources.

·        Manage and monitor backup systems and ensure successful data protection processes.

·        Conduct restoration testing and support disaster recovery readiness activities.

·        Monitor systems for vulnerabilities, security risks, or unusual activity and escalate where required.

·        Configure, maintain, and enforce system security controls and access management practices.

·        Implement system patches, updates, and security improvements in accordance with organizational standards.

·        Collaborate with IT Security and Infrastructure teams to ensure systems remain secure and compliant.

·        Maintain comprehensive documentation of system configurations, procedures, and technical environments.

·        Develop and maintain SOPs, operational procedures, and technical documentation.

·        Produce system performance reports and operational analytics to support management oversight.

·        Provide end-user and third-level technical support where required.

·        Work closely with IT management to ensure system administration activities support institutional objectives.

·        Stay abreast of technological developments and recommend improvements to strengthen system performance and reliability.