Learning Centre Coordinator
Position summary
Introduction
Job description
CORE PURPOSE
To coordinate and manage the planning, administration, and delivery of weekend webinars, ensuring operational efficiency and academic support across all relevant programmes.
CORE FUNCTIONS INCLUDE:
· Create master webinar schedule – includes creating links, resolving clashes, creating webinar timetables on MANCOSA Connect, updating webinar process documents, co-coordinate orientation webinars, and updating master schedule with information i.e., attendance & summary report.
· Bulk communication – emails, push notifications and SMS reminders for students for webinars.
· Management – manage webinar policy documents and oversee webinar support staff during weekend webinars.
· Student support – Investigate and respond to general student queries with focus and not limited to webinars.
· Monitoring and verification – perform pre and post webinar quality checks on webinar links, recordings, update webinar policy documents, monitor operational processes for compliance with QA standards, extract registers and troubleshooting during weekend webinars.
· Risk Management – monitor core areas for webinar operations, develop and implement mitigating strategies to reduce/avoid negative impact on webinar delivery.
· Manage the webinar support staff and contribute to the preparation for efficiency of academic delivery.
· Generate consolidated reports.
· Co-ordinate and collaborate with relevant stakeholders on all webinar delivery tasks.
Minimum requirements
QUALIFICATIONS
· An appropriate degree level qualification. (Advantageous – degree in information and technology management or project management)
EXPERIENCE
· 2 to 3 years’ experience in an administrative role (preferred)
· Exposure to delivery in HE
RELATED KNOWLEDGE, COMPETENCIES AND SKILLS
· Proficient in Microsoft Office (Excel, Word, PowerPoint and Outlook)
· Excellent administrative skills and experience
· Excellent operational and logistical ability
· Good Computer literacy especially word, excel knowledge and record keeping.
· Accuracy/attention to detail.
· Excellent communication and customer service skills towards staff and students.
· Ability to work autonomously and as part of a team.
· Excellent Planning and organisational skills.
· Ability to work under pressure.
· Relationship builder on all levels.
· Thorough understanding of undergraduate and postgraduate curriculum.
· Manage student queries.
· Ability to effectively time manage and prioritise multiple tasks.
· Strong problem-solving skills.
· Professional attitude and presentation.
ADDITIONAL REQUIREMENTS
· Be able to work during weekends when required.
ADVANTAGES
· Demonstrated experience in a university setting.
· Ability to understand and interpret university procedures and policies.
· Ability to analyse statistical data, trends and make informed decisions.
· Understand the dynamics of higher education.
