Junior I.T Technician
Listing reference: manco_000042
Listing status: Under Review
Apply by: 7 July 2022
Position summary
Industry: Education & Training
Job category: Others: Education and Training
Location: Durban
Contract: Fixed Term Contract
EE position: No
Introduction
The Management College of Southern Africa (MANCOSA), a DHET registered and CHE accredited private higher education distance education provider, offering undergraduate and postgraduate business qualifications, has the following vacancy available: Junior IT Technician (Durban)
Job description
Job Description
· Provide first line support where possible, and pass on to the appropriate person, department or vendor for resolution.
· Adhering to company processes and procedures.
· Respond to all calls received; keep staff/students informed of the status of logged calls, global problems or down time.
· Maintain a professional image at all times.
· Work effectively as part of a team and seek to support the team’s goals.
· Continuous broadening of own technical, functional, and industry skills base.
· Engaging in formal and informal knowledge transfer.
· Performing related work as required.
· Building good relationships with staff/clients.
· Keep all relevant staff informed of any perceived trends, positive or negative, with regards to emails being received.
· Update team leader or operations manager immediately of any unresolved issues, escalations and general issues.
· Be able to diagnose hardware and software related issues relating to desktop support.
· Ensuring that response times are kept within the parameters set in the SLA.
· Reporting status to management - identifying problems and bringing them to the Managers attention with sufficient lead time to avert crises.
· Perform administration duties and ensure documentation is updated and completed on time.
Minimum requirements
Qualifications
· A or N certification or MCSE
Experience
· Service desk agent experience 1-2 years
· Support Technician experience 1 – 2 years
Desirable
· Microsoft Windows support and installation 1 – 2 years
· Peripheral Support
Job Related Knowledge Required
· Service quality orientated
· Process and process driven
· Patient and diplomatic
· Customer focused
· Ability to follow instructions
· Team Player
Additional Requirements
· Must be available during weekends and after hours to attend to urgent IT issues that arise
